Accessibility statement

1) Scope
 
 
This Accessibility Statement applies to the website jo.institute (the “Site”), including pages, forms, and content intended for public access.
 
Some areas of the Site may include third-party content or integrations (e.g., scheduling, payments, embedded video, maps, chat tools). While we strive to ensure accessibility across the entire experience, we may not have full control over the accessibility of third-party platforms.
 
 
2) Accessibility Standard / Conformance Goal
 
 
JOI aims for the Site to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA (or later, where feasible). Our goal is to provide content and functionality that is perceivable, operable, understandable, and robust for users with diverse abilities and assistive technologies.
 
 
3) Measures We Take to Support Accessibility
 
 
We work to maintain accessibility through measures such as:
 

• Using semantic structure (headings, labels, and logical navigation)

• Supporting keyboard navigation where feasible

• Providing text alternatives for meaningful images and icons

• Maintaining color contrast and readable typography where feasible

• Designing forms to include clear labels, instructions, and error messaging where feasible

• Regularly reviewing pages and key workflows (e.g., contact forms, scheduling, payments) for accessibility issues

 
 
 
4) Assistive Technology and Browser Compatibility
 
 
The Site is designed to be compatible with modern browsers and commonly used assistive technologies. The best experience is typically achieved using the latest version of:
 

• Chrome, Safari, Edge, or Firefox

• Screen readers and accessibility features available on Windows, macOS, iOS, and Android

 
 
 
5) Known Limitations
 
 
Despite our efforts, some content or features may not be fully accessible. Examples can include:
 

• Embedded third-party widgets (scheduling, payment portals, maps, or chat tools)

• Older PDFs or downloaded resources that may not be fully tagged for screen readers

• Occasional missing alternative text or unclear focus indicators on specific elements

 
 
We are actively working to identify and address these issues. If you encounter an accessibility barrier, please contact us (see Section 6). We will make reasonable efforts to provide an accessible alternative or assistance.
 
 
6) Feedback and Contact Information
 
 
We welcome your feedback on the accessibility of jo.institute. If you experience difficulty accessing any part of the Site, please let us know, and we will work with you to provide the information or service in an alternative format.
 
Contact for Accessibility Support
Email: [support@jo.institute]
Phone/Text: [704.741.4946]

 
When contacting us, please include:
 

• The URL (web address) of the page where you experienced the issue

• A brief description of the problem

• The device, browser, and any assistive technology you are using (if known)

• The best way to contact you and a preferred format for receiving assistance

 
 
 
7) Requests for Reasonable Accommodation
 
 
If you need assistance accessing JOI services due to a disability, you may request support through the contact information above. JOI will make reasonable efforts to provide accommodations consistent with applicable law and clinical/operational requirements.
 
 
8) Continuous Improvement
 
 
Accessibility is an ongoing effort. JOI periodically reviews the Site and updates content, design, and functionality to improve accessibility and usability.
 
 
 
Optional add-ons (include only if true for your setup)
 
 
 
A) Third-Party Platforms Used on This Site
 
 
This Site may integrate with third-party vendors for scheduling, payments, forms, analytics, or communications (e.g., [Wix], [Stripe], [Cal.com], [Jane], [Square], [Retell AI], [YouTube/Vimeo]). These third parties may have their own accessibility policies and limitations.